@inbook {305,
	title = {Wikis for knowledge management: business cases, best practices, promises, \& pitfalls},
	booktitle = {Web 2.0},
	year = {2009},
	pages = {1{\textendash}19},
	publisher = {Springer},
	organization = {Springer},
	isbn = {0-387-85894-6},
	url = {http://s3.amazonaws.com/academia.edu.documents/29298225/web-2-0-the-business-model.9780387858944.37500.pdf?AWSAccessKeyId=AKIAIWOWYYGZ2Y53UL3A\&Expires=1485298609\&Signature=ikRsbg0XHSMOx8YMccwyNEH6mYM\%3D\&response-content-disposition=inline\%3B\%20filename\%3D},
	author = {Kussmaul, Clif and Jack, Roger}
}
